Telecommunications

CommandIQ: Elevating UX for 550,000
Users Across 830 Global Partners

Interpix partnered with Calix to improve the UX and customizability of the CommandIQ app.

CommandIQ Cover

Client

Calix

Industry

Telecommunications

Timeline

8 Months

Overview

CommandIQ empowers consumers to take control of their home networks. With functionalities including device management, Wi-Fi regulation, network setup, and security oversight, it provides over half a million users with a smarter home experience.

Role

Interpix partnered with Calix to refine CommandIQ's user experience. Our mission was to deliver an interface that would resonate with end-users and allow for easy customization by service providers.

Challenge

CommandIQ needed a redesign to make its comprehensive features more user-friendly. The challenge lay in simplifying the app's functionalities - integrating new tools like network management and security controls without overwhelming users.

Solution

Interpix embraced a user-first strategy, engaging with stakeholders to identify user challenges. Through this collaborative effort, a simplified "People, Place, Thing" framework was created, enabling users to navigate and manage their network effortlessly. The result was an out-of-the-box solution that was as intuitive as it was flexible.

550K

Users

830

Global Partners

2

Increase on App Store

Measuring Success

The updated CommandIQ app streamlines key activities, making it easier for users to find and understand key information about their network.

Key features:

  • Reduced complexity: The new design provides clear visibility into online people, places, and things, including usage patterns, current internet speeds, parental controls, and more.
  • Customizable design: Service providers can personalize CommandIQ to their preference without disrupting the overall design, thereby maintaining the modern look and feel.
Process Image
"Interpix exceeded our expectations at every turn."