Modernizing Healthcare Through Usability

February 8th, 2025 - 10 min read

In today’s healthcare landscape, technology plays a critical role in patient care, data management, and overall operational efficiency. Yet, the stakes are extraordinarily high. Poorly designed systems can lead to inefficiencies, user errors, and even life-threatening situations. Usability isn’t just a convenience in healthcare; it’s a necessity.

We believe that intuitive and effective design can transform the way healthcare professionals and patients interact with technology. Over the years, we’ve partnered with leading organizations in the healthcare industry to create user-centered solutions that improve outcomes, reduce risks, and enhance overall experiences.

Enhancing Data Accessibility for a Global Pharmaceutical Company

The pharmaceutical industry thrives on precision and data-driven decisions. We worked with a major pharmaceutical company to redesign their platform, enabling professionals to access critical data more efficiently. The platform, which was previously cumbersome and difficult to navigate, underwent a complete transformation to meet the needs of its diverse user base. By prioritizing clear navigation, intuitive data visualization, and responsive design, Interpix’s redesign allowed users to quickly retrieve and analyze information. This improvement not only saved time but also reduced the likelihood of errors in data interpretation. The result? A platform that empowers pharmaceutical professionals to make informed decisions more effectively, ultimately supporting better patient outcomes.

Supporting FDA Approval for a Medical Device Company

For medical device manufacturers, usability testing is a critical step in achieving regulatory approval. Interpix partnered with a leading medical device company to conduct extensive usability testing for their product. The goal was to ensure the device met FDA requirements and was safe and intuitive for end users.

Our team conducted rigorous testing with real-world users, identifying potential pain points and recommending targeted design improvements. These changes not only helped the company secure FDA approval but also ensured that the device would be easy to use for healthcare professionals and patients alike. By focusing on usability, we helped bring a safe and effective product to market faster.

Mitigating Risks in Medcan’s EMR and Patient Portal

Medcan, a leader in preventive healthcare, sought Interpix’s expertise to perform a use-related risk analysis of their electronic medical records (EMR) system and patient portal. Our objective was to identify potential risks in user workflows and recommend solutions to mitigate them. Through in-depth user research and analysis, we pinpointed areas where the technology could lead to errors or frustrations, particularly during high-stress situations. Interpix provided actionable recommendations to improve the system’s usability, resulting in a safer and more seamless experience for both healthcare providers and patients. These enhancements not only reduced risk but also strengthened trust in the platform.

Why Usability Matters in Healthcare

Healthcare is an industry where usability directly impacts lives. An intuitive system can:

Reduce the risk of lawsuits: Clear workflows and user-friendly designs minimize errors and misinterpretations, which are common causes of legal disputes.
Improve efficiency: When technology works seamlessly, healthcare providers can focus on delivering care rather than troubleshooting systems.
Enhance patient trust: User-centered designs improve the overall experience, ensuring that patients feel confident in the care they receive.
Support regulatory compliance: Usability testing and risk analyses are essential for meeting industry standards and gaining approvals like those from the FDA.

At Interpix Design, our mission is to create solutions that address these challenges head-on. Whether it’s redesigning platforms, conducting risk analyses, or performing usability testing, we’re proud to contribute to a healthcare system that works better for everyone involved.

Looking Ahead

As technology continues to advance, the need for thoughtful, user-centered design in healthcare will only grow. Interpix remains committed to partnering with organizations to tackle these challenges and create innovative solutions that improve lives.